Privacy Policy

1. Overview

This Privacy Policy explains how Zenquro ("we", "us", "our") collects, uses, stores and protects your information when you use our website at www.zenquro.in and the Zenquro application. We are committed to protecting your privacy and handling your data in a responsible manner, in compliance with applicable data protection laws in India, including the Information Technology Act, 2000 and its rules.

2. Information We Collect

• Account information: name, email address, phone number (for OTP verification), and profile details you provide at registration.
• Resume data: the content of resumes you upload for resume analysis and tailored mock interviews.
• Practice data: your interview answers, transcripts, scores and performance history.
• Payment information: payment is processed by our payment gateway partner, Razorpay. We do not store your card details. We may store limited transaction identifiers and order references for record-keeping.
• Usage data: device type, browser, operating system, and pages you interact with.

3. How We Use Your Information

• To create and manage your account and verify your identity.
• To provide, operate and improve our interview practice and analysis services.
• To generate feedback and performance reports based on your practice sessions.
• To process and confirm your payments and subscriptions.
• To send service-related communications and, with your consent, promotional messages.
• To maintain security, prevent fraud and comply with legal obligations.

4. Legal Basis and Consent

We process your personal data based on your consent, the performance of a contract with you (e.g. providing the services you requested), and our legitimate interests in operating and improving our platform.

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Service providers: payment processors (Razorpay), AI service providers used to generate interview feedback, cloud hosting and analytics providers.
• Legal authorities: when required by law, regulation or legal process.
• Business transfers: in connection with a merger, acquisition or sale of assets, subject to confidentiality obligations.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the services, comply with legal obligations, resolve disputes and enforce our agreements.

7. Data Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on applicable law, you may have the right to access, correct, update or delete your personal data, and to object to or restrict certain processing. You can update your profile in the application or contact us to exercise these rights.

9. Cookies and Tracking

We may use cookies and similar technologies to improve your experience, remember preferences and understand usage. You can control cookies through your browser settings.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the date of the last update.

12. Contact Us