Refund & Cancellation Policy

1. Overview

Zenquro ("we", "us", "our") offers digital subscription services. This Refund & Cancellation Policy describes how you can cancel your subscription and under what circumstances refunds are provided. By purchasing a subscription you agree to this policy.

2. Digital Service Disclaimer

Zenquro provides digital, non-tangible services that are delivered instantly upon purchase. Once you purchase a subscription and access our services, you acknowledge that it is a digital service that is consumed by immediate use. As permitted by applicable law, digital services that have been fully delivered may not be eligible for a full refund.

3. Cancellation of Subscriptions

• You may cancel your subscription at any time from within the application (under your plan/subscription settings) or by contacting us.
• On cancellation, you will continue to have access to the paid features until the end of the current billing period. No refund will be provided for the unused portion of the current period.
• After the current period ends, your account will be downgraded to the free tier and no further recurring payments will be charged.

4. Refunds

• Duplicate or erroneous charges: If you are charged twice or charged in error, we will refund the erroneous amount in full, provided the issue is reported within 7 days of the charge.
• Service not delivered: If you purchase a subscription and the service cannot be delivered due to a technical failure on our side and you did not use the service, we will issue a full refund upon verification.
• Discretionary refunds: Any other refund requests will be evaluated on a case-by-case basis at our sole discretion. Refund decisions are final.

5. Refund Processing

Approved refunds will be processed to the original payment method used for the purchase. Depending on your bank or payment provider, it may take 5 to 10 business days for the refund to reflect in your account. All refunds are processed through our payment partner, Razorpay.

6. How to Request a Refund

To request a refund or cancel your subscription, contact us at developer.consoleabhi@gmail.com with your registered email address, order/subscription ID and the reason for your request. We aim to respond within 3 to 5 business days.

7. Non-Refundable Items

To the extent permitted by law, the following are not refundable: partially used billing periods, one-time purchases after the service has been accessed, and any promotional or discounted purchases where specifically stated as non-refundable.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the date of the last update.